Returns & Exchanges
The MCA Chicago Store is committed to your satisfaction; if you are not completely pleased with your purchase, you may return or exchange eligible items within 30 days of receipt. All returned merchandise must be in its original packaging and in sellable condition to qualify for a full refund.
Verify Eligibility
Ensure your item is in its original, unused condition with all tags attached. Please note that clearance items and custom orders are final sale.
Request a Return
Contact our customer service team via email or phone to receive a Return Authorization number and a prepaid shipping label.
Pack and Ship
Securely package the item with the original packing slip included and affix the provided shipping label to the outside of the box.
Receive Your Refund
Once our warehouse inspects and approves the return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing